ICM are recruiting a dynamic and proactive Data Analyst and Coordinator to support ICM IT and operational infrastructure in a regulated education sector. This role demands a proactive attitude, excellent communication and advanced IT skills to effectively manage examination processes. The candidate must have excellent communication skills and a quality driven mindset in offering educational opportunities to Learners around the world.
Key Responsibilities
Data Management and Processing
· Process and manage data related to operational functions, ensuring accuracy and adherence to ICM standards.
· Maintain databases and spreadsheets, utilising advanced Excel skills for data analysis, reporting and visualisation.
· Ensure data integrity by conducting regular audits and implementing validation checks.
· Provide input to the development and enhancement of ICM workflow IT systems.
· Assist in testing and implementing new software updates or system improvements.
· Troubleshoot minor technical issues related to data processing and liaise with IT professionals for larger system concerns.
Package Processing and Logistics
· Coordinate the processing of physical and digital examination packages, including preparation, labelling, tracking and dispatch.
· Ensure all consignments are accurately recorded in the system and dispatched in line with ICM deadlines calendar.
· Maintain a detailed log of package movements and generate reports for tracking purposes.
· Provide timely communication with internal and external stakeholders regarding package dispatch, data processing queries, or system updates.
System Integration and Optimisation
· Assist in integrating new data systems into existing processes to improve workflow efficiency.
· Provide suggestions for optimising data handling, including automation where applicable.
· Work with all departments to understand data needs and develop system enhancements to meet those requirements.
· Maintain technical documentation for IT systems, data processing procedures and best practices.
· Develop and deliver training sessions or resources for team members on using data processing tools and IT systems effectively.
Coordinate ICM Departments
· Act as a liaison between all departments of ICM to ensure alignment of systems and operations.
· Identify and fulfil data-related needs, supporting ICMs strategic objectives.
· Generate regular reports and insights based on processed data to support business decision-making.
· Use Excel and other data analysis tools to create dashboards and visualisations that communicate key metrics to senior management.
· Continuously look for ways to improve data processing workflows, reduce manual work and increase accuracy.
· Lead small projects aimed at streamlining data operations or improving IT system capabilities.
Person Specification
· Bachelor’s degree in a relevant field
· Proficient in Microsoft Excel(formulas, pivot tables, dashboards).
· Familiarity with data analysis tools(Power BI, Tableau) and database management.
· Ability to troubleshoot minor IT issues and assist with system integration.
· Data management skills, ensuring accuracy and integrity through audits and validation.
· Capable of leading small projects related to data operations and IT systems enhancement.
· Detail-oriented, adaptable and able to handle multiple priorities effectively.
· Proactive, independent worker with strong organisational skills.