Course Content:
- Background to the industry’s workforce
- Human resource management
- Job design
- Recruitment
- Selection
- Appointment and induction
- Performance management
- Training
- Management development
- Job evaluation
- Administration of wages and salaries
- Incentives
- Fringe benefits
- Labour turnover and termination of employment
- Employee relations
- Law of employment
- Human resource planning, records and statistics
- Labour costs and productivity
- Organising human resources
- Managing people
- Managing in an international context
- Customer care and quality
- Business ethics
Example Candidate Response Booklet
Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).
