People In Business

Personnel and Business

• People and personnel
• The working environment
• The employee as an individual
• The employee as a member of a group
• The personnel officer’s day
• The types of work available
• The functions of the personnel department

Recruiting Staff

• Avenues for recruitment
• Personnel requisition
• Job description
• Advertising a vacancy
• Job applications
• Materials for regular letter writing
• Layout of a business letter
• Curriculum vitae
• Testimonials and references
• Interviews – firm’s and applicant’s viewpoints
• Inducting a new member of staff

Incentives in Business

• Why people work
• Incentives for young people
• Incentive packages for older staff
• Calculating gross wages
• The simplex wages system
• The Kalamazoo Wages System
• Commission
• Bonus schemes and other forms of remuneration

Communication in Business

• The meaning of communication
• The pattern of business communication
• Spoken penal communication
• The telephone system
• Analogue and digital systems
• Telephone answering machines and paging devices
• Mass media communication
• Written communication – internal external written communication
• External written telecommunications
• Information technology
• The computerisation of communication

Employer-Employee Relationships

• Nature of the relationship
• The personal rights of employees
• The history of industrial relations
• The collective rights of employees
• Trade unions and employers’ organisations
• Implications for the firm of industrial relations