Housekeeping
- The housekeeper and the organisation of the department
- Routine methods of work
- The staffing of the department
- Contracts
- Security, safety and first aid
- The housekeeper and the management of the department
- Budgeting and buying
Cleaning
- Cleaning equipment and agents
- The linen room
- Laundry, dry cleaning and stain removal
- Pests and waste disposal
Room Interiors
- Ceramics, glass, metals, plastics and sanitary fitments
- Floorings or floor finishes
- Carpets
- Wall coverings
- Fabrics
- Soft furnishings
- Beds and bedding
- Furniture
- Interior decoration – lighting, heating, ventilation and flowers
- Planning trends
Example Candidate Response Booklet
Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).
