Unit Aim
The aim of this unit is to provide Learners with the knowledge, understanding and skills to work effectively in a salon team.
Unit Content
1 Know the importance and characteristics of teams in the hairdressing and beauty therapy industry
- Teamwork
- Benefits of teamworking:
- ~Team members
- ~Organisation
- Qualities of an effective team member
- Importance of effective communication
- Functional teams and different job roles
- Relationships between different job roles and lines of accountability
- Impact of team goals
- Roles and responsibilities
- Effective ways of working with others
- Benefits of identifying effective ways of working
2 Know how to work effectively with team members
- When it is appropriate to assist others
- Situations when appropriate to ask for help
- Importance of passing on information
- Challenges in working relationships:
- ~How to escalate
- ~Who to escalate to
- Effective methods of communication
- How poor communication skills affect performance
- Courtesy and respect
3 Be able to work effectively with team members
- Team members
- Limits of own job role
