Inspecting and Dispatching Laundry

1 Inspect and prepare laundry and garments

• Work area: cleanliness, supplies, check and turn on machinery
• Folding: manual, machine
• Quality standards: stains, repairs, creasing, shrinkage

2 Make-up and label laundry and garment orders

• Make-up orders: correct count, follow instructions, complete documentation
• Label items: accurate, legible

3 Prepare laundry and garments for dispatch

• Specifications: organisational, customer requirements or requests
• Quality standards: stains, repairs, creasing, shrinkage
• Records: work schedules, cleaning schedules, audit or check sheet, supply or resource requests, damage reports, time sheets

4 Work as an effective member of the team

• Communication: spoken e.g., tone of voice, terminology, written e.g., documents, forms, reports, presentations, body language
• Situations: formal, informal, queries or requests, complaints
• Codes of conduct: workplace policies, rules and procedures
• Reporting: supervisor, line manager, problems, issues, queries

5 Follow health, safety and hygiene procedures

• Personal hygiene:
• ~clean clothing, footwear and headgear
• ~hair neat and tidy
• ~wear a head covering e.g., hairnet, hat
• ~washing hands
• ~no jewellery
• ~cover cuts and grazes
• ~report illness and infections to the proper person
• Common workplace hazards: slips, trips, falls, breakages, hot surfaces, chemicals
• Health and safety procedures: following fire regulations, fire drills, evacuation, manual handling, safe use of chemicals, report accidents, first aid
• Workplace emergencies: accidents, fire, breaches of security, illness
• Emergency procedures: raising alarm, calling emergency services, firefighting equipment, evacuation procedures
• Security procedures: control of keys, electronic systems, surveillance, control of entrances and exits, staff and visitor identity badge, reporting of suspicious persons and packages to line manager