Cleaning Internal Areas, Surfaces and Furnishings

1 Clean the inside surfaces of windows

• Prepare work area: use of protective clothing, put up hazard warning signs, protect surrounding areas
• Cleaning equipment and materials: cloths, cleaning chemicals, squeegees
• Surfaces: windows, window frames, windowsills
• Cleaning equipment and materials: cloths, cleaning chemicals, squeegees
• Dirt: loose dirt, dirt that is hard to remove
• Reporting: line manager, supervisor, problems, issues, queries

2 Clean furnished areas

• Prepare work area: use of protective clothing, put up hazard warning signs, protect surrounding areas
• Areas: reception, bars, lounges, restaurants, function rooms, offices
• Cleaning equipment and materials: mop systems for wet use, mop systems for dry use, colour-coded cloths, duster, bucket, sponge or non-abrasive pad, brushes, dustpan, abrasive pads, vacuum cleaners, suction dryers, polishers or burnishers, scrubbers, spray extractors
• Chemicals: multi-surface cleaner, toilet cleaner, glass cleaner, air freshener, polish, sanitiser, stain and grease removers, floor and carpet cleaner, carpet shampoo, foam inhibitor, spray polish, floor maintainer, floor stripper, degreasers, greasy stain removers, non-greasy stain removers, cleaning granules
• Cleaning methods: sweeping, dusting or damp dusting, wet or dry mopping, spot mopping, scrubbing, scraping, dry or wet suction cleaning, steam cleaning, polishing or spray buffing, spot cleaning
• Furniture and surfaces: soft, leather, wood, metal, plastic, woven, laminate, veneer, painted or lacquer, terrazzo, glass, wall coverings
• Reporting: line manager, supervisor, problems, issues, queries
• Records: work schedules, cleaning schedules, audit or check sheet, supply or resource requests, damage reports, time sheets

3 Clean toilets and washrooms

• Prepare work area: use of protective clothing, put up hazard warning signs, protect surrounding areas
• Area and items: washrooms, toilets, showers, bathrooms
• Cleaning equipment and materials: mop systems for wet use, mop systems for dry use, colour-coded cloths, duster, bucket, sponge or non-abrasive pad, brushes, dustpan, abrasive pads,
• Chemicals: multi-surface cleaner, toilet cleaner, glass cleaner, air freshener, polish, sanitiser, stain and grease removers, floor cleaner
• Items: toilets, urinals, cubicles, washbasins, showers, baths, taps, soap and tissue dispensers, drying machines, waste containers, walls, floors and coverings, doors, mirrors, fixtures and fittings  
• Records: work schedules, cleaning schedules, audit or check sheet, supply or resource requests, damage reports, time sheets
• Reporting: line manager, supervisor, problems, issues, queries

4 Carry out periodic cleaning and servicing

• Prepare work area: use of protective clothing, put up hazard warning signs, protect surrounding areas
• Cleaning equipment and materials: mop systems for wet use, mop systems for dry use, colour-coded cloths, duster, bucket, sponge or non-abrasive pad, brushes, dustpan, abrasive pads
• Chemicals: multi-surface cleaner, toilet cleaner, glass cleaner, air freshener, polish, sanitiser, stain and grease removers, floor cleaner
• Periodic cleaning: high dusting, vacuum under furniture and carpet edges, shower rails, plug traps, drains, gulleys and behind pedestals, clean pull cords, plugs and switches, clean skirting boards and other paintwork, clean air vents and extractors, turning mattresses, changing curtains and drapes, changing other soft furnishings as required
• Reporting: line manager, supervisor, problems, issues, queries
• Records: work schedules, cleaning schedules, audit or check sheet, supply pr resource requests, damage reports, time sheets

5 Work as an effective member of the team

• Communication:
• ~spoken e.g., tone of voice, terminology
• ~written e.g., documents, forms, reports, presentations
• ~body language e.g., posture
• Situations: formal, informal, queries or requests, complaints
• Codes of conduct: workplace policies, rules and procedures
• Reporting: supervisor, line manager, challenges, issues, queries

6 Follow health, safety and hygiene procedures

• Personal hygiene:
• ~clean clothing, footwear and headgear
• ~hair neat and tidy
• ~wear a head covering e.g., hairnet, hat
• ~washing hands
• ~no jewellery
• ~cover cuts and grazes
• ~report illness and infections to the proper person
• Common workplace hazards: slips, trips, falls, breakages, hot surfaces, chemicals
• Health and safety procedures: following fire regulations, fire drills, evacuation, manual handling, safe use of chemicals, report accidents, first aid
• Workplace emergencies: accidents, fire, breaches of security, illness
• Emergency procedures: raising alarm, calling emergency services, firefighting equipment, evacuation procedures
• Security procedures: control of keys, electronic systems, surveillance, control of entrances and exits, staff and visitor identity badge, reporting of suspicious persons and packages to line manager