Cleaning and Servicing Guest Bedrooms

1 Collect linen and make beds

• Linen and bed coverings: Sheets, pillowcases, valances, blankets and duvets, bedspreads and throws, pillows, mattress protectors
• Beds: double or single, cots or folding beds, zip and link, sofa bed
• Workplace standards (linen): clean, undamaged, correct size
• Safety: lifting and handling
• Soiled linen: organisational procedures

2 Clean and service furnished areas

• Prepare work area: use of protective clothing, put up hazard warning signs, protect surrounding areas
• Cleaning equipment and materials: mop systems for wet use, mop systems for dry use, colour-coded cloths, duster, bucket, sponge or non-abrasive pad, brushes, dustpan, abrasive pads, vacuum cleaners, suction dryers, polishers or burnishers, scrubbers, spray extractors
• Chemicals: multi-surface cleaner, glass cleaner, air freshener, polish, sanitiser, stain and grease removers, floor and carpet cleaner, spray polish, floor maintainer, floor stripper, degreasers, greasy stain removers, non-greasy stain removers, cleaning granules
• Floor coverings: carpet, hardwood, laminate, ceramic tile, vinyl, polished concrete, natural stone
• Cleaning methods: sweeping, dusting or damp dusting, wet or dry mopping, spot mopping, scrubbing, scraping, wall washing, dry or wet suction cleaning, steam cleaning, polishing or spray buffing, spot cleaning
• Furniture and surfaces: soft, leather, wood, metal, plastic, woven, laminate, veneer, painted or lacquer, terrazzo, glass, wall coverings
• Reporting: line manager, supervisor, problems, issues, queries
• Records: work schedules, cleaning schedules, audit or check sheet, supply or resource requests, damage reports, time sheets

3 Clean bathrooms

• Prepare work area: use of protective clothing, put up hazard warning signs, protect surrounding areas
• Cleaning equipment and materials: mop systems for wet use, mop systems for dry use, colour-coded cloths, duster, bucket, sponge or non-abrasive pad, brushes, dustpan, abrasive pads,
• Chemicals: multi-surface cleaner, toilet cleaner, glass cleaner, air freshener, polish, sanitiser, stain and grease removers, floor cleaner
• Fixtures and fittings: toilets, washbasins, showers, baths, taps, waste containers, walls, floors, doors and door frames, mirrors, surfaces
• Customers property: personal property, toiletries  
• Reporting: line manager, supervisor, problems, issues, queries
• Records: work schedules, cleaning schedules, audit or check sheet, supply or resource requests, damage reports, time sheets

4 Restock customer supplies and accessories

• Customer supplies and accessories: toiletries, tissues, toilet paper, hygiene bags, towels, coffee and tea making consumables, bottled water, pens or pencils and note pads, turndown items
• Reporting: line manager, supervisor, problems, issues, queries
• Waste: Recyclables
• Records: work schedules, cleaning schedules, audit or check sheet, supply or resource requests, damage reports, time sheets

5 Work as an effective member of the team

• Communication:
• ~spoken e.g., tone of voice, terminology
• ~written e.g., documents, forms, reports, presentations
• ~body language e.g., posture
• Situations: formal, informal, queries or requests, complaints
• Codes of conduct: workplace policies, rules and procedures
• Reporting: supervisor, line manager, challenges, issues, queries

6 Follow health, safety and hygiene procedures

• Personal hygiene:
• ~clean clothing, footwear and headgear
• ~hair neat and tidy
• ~wear a head covering e.g., hairnet, hat
• ~washing hands
• ~no jewellery
• ~cover cuts and grazes
• ~report illness and infections to the proper person
• Common workplace hazards: slips, trips, falls, breakages, hot surfaces, chemicals
• Health and safety procedures: following fire regulations, fire drills, evacuation, manual handling, safe use of chemicals, report accidents, first aid
• Workplace emergencies: accidents, fire, breaches of security, illness
• Emergency procedures: raising alarm, calling emergency services, firefighting equipment, evacuation procedures
• Security procedures: control of keys, electronic systems, surveillance, control of entrances and exits, staff and visitor identity badge, reporting of suspicious persons and packages to line manager