Institute of Commercial Management | Qualification Subject

Human Resource in Hospitality (The)

Main Topics of Study

Course Content:

  • Background to the industry’s workforce
  • Human resource management
  • Job design
  • Recruitment
  • Selection
  • Appointment and induction
  • Performance management
  • Training
  • Management development
  • Job evaluation
  • Administration of wages and salaries
  • Incentives
  • Fringe benefits
  • Labour turnover and termination of employment
  • Employee relations
  • Law of employment
  • Human resource planning, records and statistics
  • Labour costs and productivity
  • Organising human resources
  • Managing people
  • Managing in an international context
  • Customer care and quality
  • Business ethics

Recommended Reading

Main Text:

<iframe style="width:120px;height:240px;" marginwidth="0" marginheight="0" scrolling="no" frameborder="0" src="//ws-eu.amazon-adsystem.com/widgets/q?ServiceVersion=20070822&OneJS=1&Operation=GetAdHtml&MarketPlace=GB&source=ss&ref=as_ss_li_til&ad_type=product_link&tracking_id=icm0bb-21&marketplace=amazon&region=GB&placement=0750666366&asins=0750666366&linkId=29be0a4ac80bbfa6c4f9fa8f25138ce9&show_border=false&link_opens_in_new_window=true"></iframe>

Human Resource Management in the Hospitality Industry (7th edition) – M J Boella

Indicative Text:

Alternative Text and Further Reading: