Institute of Commercial Management | Qualification Subject

Office Procedures & Administration

Main Topics of Study

Introduction

  • The role and the relationship of office workers in the organisation

Office Systems, Procedures and Records

  • Buying and selling
  • Stock control
  • Receipts and payments
  • Petty cash
  • Wages and salaries
  • Filing
  • Incoming and outgoing mail
  • Work planning and scheduling

Office Technology

  • Computer systems and terminology
  • Reprography
  • Calculators
  • Health and safety

Communications

  • Oral communication
  • Written communication
  • Mail services
  • Receiving and assisting visitors
  • Travel arrangements
  • Organising meetings and other events
  • Sources of information

Recommended Reading

Main Text:

<iframe style="width:120px;height:240px;" marginwidth="0" marginheight="0" scrolling="no" frameborder="0" src="//ws-eu.amazon-adsystem.com/widgets/q?ServiceVersion=20070822&OneJS=1&Operation=GetAdHtml&MarketPlace=GB&source=ss&ref=as_ss_li_til&ad_type=product_link&tracking_id=icm0bb-21&marketplace=amazon&region=GB&placement=0582293413&asins=0582293413&linkId=047ee391bb6da2d7a590d95b17ef1b73&show_border=false&link_opens_in_new_window=true"></iframe>

Office Procedures – J Harrison (Longman)

Indicative Text:

Alternative Text and Further Reading:

Office Procedures Made Simple – G Whitehead (Heinemann)