The Hospitality Industry – Travel and Tourism
- The travel industry
- The tourism industry
Profile of the Accommodation and Leisure Industry
- Accommodation – hotels in the UK, Europe and USA
- Industrial supply in UK and Europe
- Historical perspective – UK
- Economic issues
- Organisations
- Accommodation – timeshare
- Accommodation – caravan and camping
- Other activities within the hospitality and leisure industry
Hotel Management – Dimensions and Structure
- Strategic management
- Feasibility studies
Aspects of Management
- Commissioning the property
- Procurement
- Sources of revenue and operating costs
- Market segments
Accommodation Operations
- Marketing
- Room division
- Rooms
- Housekeeping
- Planning and organising the housekeeping department
- Human resource management
- Financial control
- Leisure facilities
Legislation
- Food safety legislation
- Liquor licensing legislation
- Health and safety at work
- Planning legislation
Restaurant and Fast–Food Industry
- Catering market
- The catering markets by sector
- Market sectors
- Major operations
- Food and beverage management
Contract Catering Industry
- Background and history
- The primary markets
- Industry supply
- The three major companies
Brewing Industry
- Background to the industry
- Major operations
Trends
- The environment
- Environment initiatives
- Environment issues – the hospitality industry
- Computer reservations systems
- Quality assurance
- Total quality management
Example Candidate Response Booklet
Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).
