The Human Resource in Hospitality

Course Content:

  • Background to the industry’s workforce
  • Human resource management
  • Job design
  • Recruitment
  • Selection
  • Appointment and induction
  • Performance management
  • Training
  • Management development
  • Job evaluation
  • Administration of wages and salaries
  • Incentives
  • Fringe benefits
  • Labour turnover and termination of employment
  • Employee relations
  • Law of employment
  • Human resource planning, records and statistics
  • Labour costs and productivity
  • Organizing human resources
  • Managing people
  • Managing in an international context
  • Customer care and quality
  • Business ethics

F