Public Services Management

PART A: THE CONTEXT OF PUBLIC SERVICES MANAGEMENT

Political Context – Social and Economic Context

  • Social context of change
  • Economic context of change
  • Implications for public service managers

New Technologies and Public Management

  • Information in its context
  • Public management in an information polity

Distinctiveness of Public Management

  • Social role of public service
  • Political choices
  • Change
  • Assessing the public-private interface

Accountabilities

  • Concept of accountability
  • Accountability in public sector organisations and private organisations
  • Different dimensions of accountability
  • Changes in accountability

Bureaucracy and Markets

  • Bureaucracy and the public services
  • Strategy and structure
  • New decentralised organisations
  • The core and the periphery

PART B: THE MANAGER’S TASK

Strategic Management

  • The strategic approach
  • Strategic analysis implementation issues

Managing Human Resources

  • People at work and motivation
  • Rewards
  • Leadership
  • Unions and human resources

Financial Management

  • Planning and budget setting
  • Approach to resource allocation
  • Budgetary control
  • Devolving budgets and delegating financial management responsibilities
  • Distinctive features of financial management in public service organisations
  • Ensuring value for money

Marketing Public Services

  • Public services environment
  • Strategy and marketing
  • Public services markets
  • The marketing mix
  • Behavioural aspects of public services markets
  • Move to customer orientation
  • Customer segmentation

Managing Networks

  • Networks and partnerships
  • Community focus
  • Network characteristics
  • Managing interorganisational relationships

Managing Performance

  • Definitions
  • Performance indicators
  • Process
  • Changing performance
  • Putting performance management to work

Managing Change

  • Models of change
  • Learning organisation and change
  • Managing and implementing change

 

PART C: THE PUBLIC SERVICES ASSESSED

Public Service Culture

  • Organisational culture
  • Culture in organisation and management studies
  • Models for understanding organisation culture
  • Public service culture
  • Trying to change public service culture

Ethics Management

  • Ethical issues
  • Theory and principles
  • Ethical theories
  • The public service ethos
  • Organisational dimension
  • The individual roles and relationships
  • Guidelines for conduct

Responsive Public Services

  • Organisations and their environment
  • Emerging dimensions of responsiveness
  • Social entrepreneurship

Comparative Public Service Management

  • Comparative methodology
  • Comparative practice and new public management
  • Public administration reform in transitional states

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