The nature of a “people” business: Objectives, tasks and responsibilities
Assessing staffing needs: Who do we need and how many?
Recruitment: How to get the right person
Staff training systems: How to get the right person to do the right job in the correct manner
Motivations and Incentives: How to get the right person to come back the next day
Benefits to the Individual, Management and Organisation
Effective and efficient staff management: morale, performance and improving the bottom line
Fernie, F et al (2003) Principles of Retailing, Butterworth-Heinemann.
Alternative Texts and Further Reading:
Martin, M and Jackson, T, (1998) Personnel Practice, Institute of Personnel and Development.
Ody, P (1998) Non-store retailing London: FT Retail and Consumer publications.