People in Retail: Staff & Staffing Issues

Main Topics of Study:

  • The nature of a “people” business: Objectives, tasks and responsibilities
  • Assessing staffing needs: Who do we need and how many?
  • Recruitment: How to get the right person
  • Staff training systems: How to get the right person to do the right job in the correct manner
  • Motivations and Incentives: How to get the right person to come back the next day
  • Benefits to the Individual, Management and Organisation
  • Effective and efficient staff management: morale, performance and improving the bottom line

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