International Business Communications

Main Topics of Study:

The Process of Communication

  • The objectives of communication
  • The meaning of words
  • Non-verbal communication
  • The context or situation
  • Barriers to communication
  • Why? Who? Where? When?
  • What? How?
  • Planning the message
  • Summary – how to communicate

Speaking Effectively

  • Basic speaking skills
  • Qualities to aim for when speaking
  • Summary – good speaking

Listening

  • Listening – the neglected skill
  • Reasons for improving listening
  • Are you a good listener?
  • Ten aids to good listening
  • Summary – good listening

Human Interaction and Non-verbal Communication

  • Metacommunication and paralanguage
  • The language of silence
  • The language of time
  • Body language or kinesics
  • The underlying psychology: NLP, El and TA
  • Conflict between verbal and non-verbal communication
  • Summary – the importance of paralanguage in human interaction

Talking on the Telephone

  • Telephone problems
  • Basic telephone rules
  • Receptionists
  • Making a call
  • Gathering information by telephone
  • Answering the telephone
  • Voicemail
  • Mobile phone manners
  • Summary – good telephoning

Interviewing

  • Interviewing weaknesses
  • What is an interview?
  • The purposes of the interview
  • Types of interview information
  • How to plan an interview
  • Structuring the interview
  • How to question and probe
  • Summary – Interviewing

Being Interviewed for a Job

  • Preparing – the organisation
  • Preparing – know yourself
  • At the interview
  • Tips to remember
  • Summary – being interviewed for a job

Communicating in Groups

  • Advantages of groups
  • Disadvantages of groups
  • Factors affecting group effectiveness
  • Summary – making groups and committees work

Running and Taking Part in Meetings

  • Chairing meetings
  • Decision-making methods
  • Responsibilities of participants
  • Duties of officers and members
  • The agenda
  • The minutes
  • Video-conferencing and audio-conferencing
  • Formal procedure

Giving a Talk

  • Techniques of public speaking
  • Preparation
  • Developing the material
  • Opening the talk
  • Closing the talk
  • Visual aids
  • Use of notes
  • Practising the talk
  • Room and platform layout
  • Delivery of the talk
  • Summary – being a good speaker

Using Visual Aids

  • General principles
  • Whiteboards, electronic copy boards, interactive boards
  • Flip charts
  • Build-up visuals
  • Physical objects
  • Models and experiments
  • Overhead projector (OHP)
  • Data projector or multimedia projector
  • 35mm slide projector
  • Videos and DVDs
  • Closed circuit television and video
  • Points to remember about visual aids
  • Video and DVD hire and purchase
  • Summary – being in control of visual aids

Faster Reading

  • How do you read?
  • The physical process of reading
  • Ways of increasing your vocabulary
  • Summary – faster reading

Better Reading

  • Determine reading priorities
  • Scanning
  • Skimming
  • SQ3R method of reading
  • Summary – better reading

Writing Business letters

  • Why good letter-writing matters
  • Backing up the phone call or meeting
  • Planning a letter
  • Layout and style
  • The structure of a letter
  • Dictating
  • Standard letters
  • Summary – writing business letters

Applying for a Job

  • What sort of job do you want?
  • What is available and what are they looking for?
  • The application itself
  • Job-hunting on the Internet
  • Summary – applying for a job

Writing Reports

  • What is a report?
  • Types of report
  • Essentials of a good report
  • What is the purpose of the report?
  • Fundamental structure
  • Format, layout, headings and numbering
  • Long formal reports
  • House style
  • How to get started
  • Setting your objective
  • Researching and assembling the material
  • Organising the material and planning the report
  • Writing the first draft
  • Editing the report
  • Producing the report
  • Summary – report writing

Memos, Messages, Forms and Questionnaires

  • Memos
  • E-mail
  • Fax
  • Postcards and reply cards
  • Text messaging
  • Forms and questionnaires
  • Summary – other writing tasks

Visual Communication

  • When to use charts and graphs
  • Presentation of statistical data
  • Presenting continuous information
  • Presenting discrete or non-continuous information
  • Presenting non-statistical information effectively

Getting to Grips with Grammar

  • Why does grammar matter?
  • What is grammar?
  • How good is your English?
  • The parts of speech in brief
  • The framework of English
  • The architecture of the sentence

Common Problems with English

  • Subject –┬áverb agreement
  • Problems with verbs
  • Problems with adjectives
  • Problems with adverbs
  • Problems with pronouns
  • Problems with prepositions and conjunctions
  • Problems with ellipsis
  • Problems with negatives
  • Revision of grammar

Appendices

  • A Punctuation made easy
  • B Using capitals
  • C Using numbers
  • D Business cliches or ‘commercialese’
  • E Commonly misused and confused words
  • F Ten (simple?) rules of spelling
  • G Commonly misspelled words
  • H Tips on modern business style
  • I Differences between men and women communicating