Hospitality Management

Main Topics of Study:

The Hospitality Industry – Travel and Tourism

  • The travel industry
  • The tourism industry

Profile of the Accommodation and Leisure Industry

  • Accommodation – hotels in the UK, Europe and USA
  • Industrial supply in UK and Europe
  • Historical perspective – UK
  • Economic issues
  • Organisations
  • Accommodation – timeshare
  • Accommodation – caravan and camping
  • Other activities within the hospitality and leisure industry

Hotel Management – Dimensions and Structure

  • Strategic management
  • Feasibility studies

Aspects of Management

  • Commissioning the property
  • Procurement
  • Sources of revenue and operating costs
  • Market segments

Accommodation Operations

  • Marketing
  • Room division
  • Rooms
  • Housekeeping
  • Planning and organising the housekeeping department
  • Human resource management
  • Financial control
  • Leisure facilities

Legislation

  • Food safety legislation
  • Liquor licensing legislation
  • Health and safety at work
  • Planning legislation

Restaurant and Fast – Food Industry

  • Catering market
  • The catering markets by sector
  • Market sectors
  • Major operations
  • Food and beverage management

Contract Catering Industry

  • Background and history
  • The primary markets
  • Industry supply
  • The three major companies

Brewing Industry

  • Background to the industry
  • Major operations

Trends

  • The environment
  • Environment initiatives
  • Environment issues – the hospitality industry
  • Computer reservations systems
  • Quality assurance
  • Total quality management